Here is a possible cancellation and refund policy for Dpan, a construction material supply e-commerce company:
At Dpan, we understand that sometimes orders need to be cancelled or changed. Here's our policy:
1. Before Dispatch: Orders can be cancelled before dispatch without any charges.
2. After Dispatch: Orders cannot be cancelled after dispatch, but can be returned (see Return Policy).
1. Time Frame: Returns are accepted within 7 days of delivery.
2. Condition: Products must be in their original condition, with all tags and packaging intact.
3. Refund: Refunds will be processed within 7-10 business days after receiving the returned products.
1. Full Refund: Full refund for cancelled orders before dispatch.
2. Partial Refund: Partial refund for returned products (after deducting restocking fees, if applicable).
3. Refund Method: Refunds will be processed through the original payment method.
1. Applicability: Restocking fees may apply for returned products.
2. Fee Amount: Restocking fees will be update before confirm to return the product.
1. Custom Orders: Custom orders cannot be cancelled or returned.
2. Damaged Products: Damaged products will be replaced or refunded (see Warranty Policy).
1. Manufacturer Warranty: Products are subject to manufacturer warranties.
2. Dpan Warranty: We offer a special warranty for select products.